Privacy Statements & Terms of Trade
Introduction
Avid Reader uses two separate and independent online purchasing systems. We are responsible for the maintenance and management of our website (avidreader.com.au) and our ebook partners Booki.sh are responsible for the management of our ebookshop system (ebooks.avidreader.com.au).
We provide below both businesses’ Privacy Statement & Terms of Trade.
If you have any queries about these policies please do not hesitate to contact Avid Reader on telephone +61 7 3846 3422 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Avid Reader’s Privacy Statements & Terms of Trade
Our privacy statement has been formulated in line with the National Privacy Principles in the Privacy Act 1988. Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers.
The Policy is designed to assist you in understanding how we collect, use and safeguard any personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.
Where is Data Stored?
Our web hosting infrastructure is 100% Australian based. No data in our system is, or ever will be, stored outside Australian borders.
What Information Do We Collect?
When you visit our web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and web site use information collected on an aggregate basis as you and others browse our web site. We only collect personal information by lawful and fair means and not in any unreasonably intrusive way.
1. Personal Information You Choose to Provide
Credit Card Information
When placing an order, your Credit Card details will be managed in a secure payment system in an encrypted format by PayPal or eWAY. Payment processing is performed through a secure connection to either PayPal or eWAY’s online processing system
No confidential or account related information provided to us is ever passed on to a third party except in the above situation in order to fulfil your request for them to charge your account
E-Mail Information
If you choose to correspond with us through email, we may retain your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial web sites, our web site utilises a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our web site, and the web sites visited just before and just after our web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our web site, new services and special offers we think you will find valuable.
The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.
What Are Cookies?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet.
How Do We Use Information We Collect from Cookies?
We use web site browser software tools such as cookies and web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our web site and better serve our customers. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our web site to better meet the needs of our customers and prospective customers.
Cookies Help Us Collect Important Business and Technical Statistics
The information in the cookies lets us trace the paths followed by users to our web site as they move from one page to another. Web server logs allow us to count how many people visit our web site and evaluate our web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our web site, new services and special offers we think you will find valuable.
How Do We Secure Information Transmissions?
Email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as account log in to us through an unsecured email.
Evaluation of Information Protection Practices
Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations
Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorised persons, processes and transactions.
Do We Disclose Information to Outside Parties?
We do not disclose any information to third parties. However, in the unlikely event of an investigation, a law enforcement agency, or other government agency, may exercise its legal authority to inspect our Internet Service Provider’s logs.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by web sites linked to or from our web site nor the information contained therein. Often links to other web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our web site to another web site, our Privacy Policy is no longer in effect. You’re browsing and interaction on any other Web site, including web sites which have a link on our web site, is subject to that web site's own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
Confidentiality
Personal data is the property of Avid Reader. Avid Reader will not sell, rent, swap, or otherwise disclose your personal data to any third party. Avid Reader maintains a secured area on the site for transmission of personal data.
Uses of Personal Data
Unless you select not to, through a ticket in a direct email to This email address is being protected from spambots. You need JavaScript enabled to view it. , Avid Reader reserves the right to use your personal data to send you information about Avid Reader, the site, Avid Reader products and services, and other topics in which you have indicated an interest.
Opt-Out Right
If you do not wish to receive any special offers or other communications from Avid Reader, you have the right to select the "opt out" option at the bottom of each email
No Liability for Acts of Third Parties
Although Avid Reader will use all reasonable efforts to safeguard the confidentiality of the personal data, transmissions made by means of the Internet cannot be made absolutely secure. Avid Reader will have no liability for disclosure of personal data due to errors in transmission or unauthorized acts of third parties.
Use of Aggregated Information
Avid Reader reserves the right to disclose to third parties information about subscriber usage of the Avid Reader Web site and any related services, including information gathered during your use of the site. Any information disclosed will be in the form of aggregate data (such as overall patterns or demographic reports) that does not describe or identify any individual user.
Updates
Avid Reader reserves the right to change or update this Privacy Policy, or any other company policy or practice, at any time with reasonable notice to users of the site. Any changes or updates will be effective immediately upon posting to the site.
Booki.sh Privacy Policy and Sales Policy
Privacy Policy
Booki.sh is a new service, and this policy is likely to be updated frequently as it grows. All changes to the policy will be documented on our blog, and significant changes will be announced in advance of them coming into effect, so that users have time to respond to them before they’re implemented.
Booki.sh is a service of Inventive Labs Pty Ltd – where we mention Booki.sh, we also mean Inventive Labs by extension.
Data Collection and Usage
Booki.sh collects, stores and aggregates information about users of the service, including:
* IP address
* Location
* Device (iPhone, laptop, etc)
* Web browser (Safari, Firefox, etc)
* Date and time of access and/or purchase
* Referral information – for example, the site you came from
* Relationships between users
* Account information (email address, credit card issuer, billing address details)
This information will be used in these ways:
* to help us improve the quality of the service;
* to monitor Booki.sh for terms and conditions violations and prevent fraud; and
* to give publishers and retailers a better understanding of the ways in which people are buying and reading ebooks
We maintain your privacy in the following ways:
* Retailers can view transactions in real time, but these transactions contain no identifying data other than the time of the transaction.
* Publishers can view transactions in real time, but these transactions contain no identifying data other than the time of the transaction and the originating retailer.
* Personal and/or identifying information, such as your location, time of of access or purchase, the contents of your library, the relationships you have with other users of the service (such as those whom you give or lend books to) or information about the device you’re using to access Booki.sh will never be shared with retailers or publishers except in aggregate, thus maintaining your anonymity.
We will only make public aggregated data on sample sizes of over 1000 users.
Email Marketing
At some point soon, you’ll be able to opt in to two types of email marketing:
* automated, targeted campaigns (where the system matches your purchasing patterns with new releases or sale items and automatically sends you an email update notifying you of their availability), and
* general email marketing, where you allow your email address to be shared with the retailer or retailers of your choice, in order that they can keep you up to date on events and news that may be unrelated to ebooks Automated campaigns are sent no more frequently than once per week (unless you've requested alerts about the availability of specific titles), and your personal information – name, email address, location – is not shared with retailers or publishers.
General email marketing campaigns are sent from outside Booki.sh, and may include information about new release printed books, in-store sales, events and so forth. You will be able to select which stores you'd like to receive email from, and only these stores will have access to your details – but they will be able to see your email address.
You can opt out of all email marketing at any time, and we encourage you to report instances of misuse to us, to that we can continue to remind retailers of their obligations to you.
Cookies
A cookie is a small amount of information sent to and stored in your web browser by a website or web application (like Booki.sh). Cookies used in Booki.sh include an anonymous unique identifier that allows our website to recognise you and give you access to your library, or let you purchase books. You need to accept cookies from Booki.sh in order to use the service.
Disclosure
Booki.sh may disclose identifying information in special circumstances, such as to comply with legally enforceable requests (injunctions or subpoenas), or when your actions violate our Terms of Service.
Sales Policy
What You’re Buying
When you buy a Booki.sh ebook, you’re not buying a downloadable file – you’re buying ongoing access to a website containing the contents of the book. The format of the website adjusts automatically to suit the device you’re using, whether it’s your iPhone, Blackberry, Android phone, laptop or your desktop PC.
In many cases, you don’t even need to be connected to the internet in order to read your books.
Who You’re Buying From
This book is being sold to you by Booki.sh, which is software designed and built by Inventive Labs Pty Ltd. Inventive Labs has entered into agreements with the publishers of the books in our store to allow us to sell these books to you on behalf of our bookselling partners.
The Booki.sh application manages user accounts (so that you can buy books from any Booki.sh retailer and access them all from a single user account), takes care of credit card transactions (so that we can ensure a smooth and secure process every time), and provides the technology that allows you to read books in your web browser.
Booki.sh is a product and registered business name of Inventive Labs Pty Ltd.
Inventive Labs 1/184 Brunswick Street Fitzroy Victoria, Australia 3065
Credit Card Security
When you purchase your first Booki.sh book, you will enter your credit card details and authorise the transaction.
You will also be given the option to authorise future transactions on that credit card, so that you can buy books easily without having to re-enter all your information each time. The next time you buy a book, you will only need to verify the transaction with your account password. If you prefer, you can choose to re-enter your details each time you make a purchase.
Your credit card details are transmitted to the payment gateway, Payment Express, under the protection of SSL (look for the padlock icon in your web browser). Payment Express then requests authorisation from your bank to proceed with the sale. Human beings never see or handle your credit card information.
Booki.sh encrypts and stores the first and last four digits of your credit card number and your card expiry date so that we can remind you to update your card details if necessary.
All our security is only as good as your password though – so make sure you choose a good one that doesn’t include the name of your pet or child, or the birthdate of anybody you’ve ever been remotely close to.
Permanence
We are committed to ensuring that the books you buy through Booki.sh continue to be available indefinitely, accessible from the URL sent to you in your receipt email. In the unlikely event that you purchase a book from Booki.sh which shouldn’t have been sold to you (this could happen if a publisher makes available a title that they don’t have the right to sell in your country, for example), we may be required by law to retract the book. In this case, you will receive a full refund, and we’ll try to give you a few days to finish the book before we make it disappear.
Refunds
All Booki.sh books should be able to be read on any device and operating system or web browser version listed in our compatibility chart. In some cases, special features – like videos, enhanced interactivity, audio and so forth – may only be available in top-rated browsers. If you purchase a Booki.sh book that is unreadable on a device that we claim is compatible, we will issue a corrected edition within 48 hours, or refund the purchase price.
We don’t offer refunds in any other circumstances, except where required to by Australian law.
If you have any queries about either of Avid Reader’s or Booki.sh’s policies please do not hesitate to contact Avid Reader on telephone +61 7 3846 3422 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.
